cpc88 Privacy Policy — How We Handle Your Data

Privacy at a Glance

1. Information We Collect

cpc88 collects personal information in the following categories when you register an account, make a deposit, or otherwise use the platform:

• Identity information: full name, date of birth, national identification details where required for KYC verification.
• Contact information: phone number and email address used at the time of registration and throughout your account lifecycle.
• Financial information: deposit and withdrawal history, transaction amounts, and the payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) used on your account. Full payment account credentials are not stored by cpc88.
• Technical information: IP address, device type, browser type and version, operating system, session duration, and pages visited within the platform.
• Behavioural information: game play history, betting patterns, bonus usage, and responsible gaming tool interactions — used to improve services and meet regulatory obligations.

We collect only the information that is necessary for the purposes described in this Policy. Where information is provided voluntarily (for example, in a support enquiry), we use it solely to respond to your request.

2. How We Use Your Information

cpc88 uses collected personal information for the following specific purposes:

• Account management: to register, maintain, and service your cpc88 account, including processing deposits and withdrawals in BDT.
• Identity verification: to comply with KYC requirements and verify that users are at least 21 years of age, as required by our responsible gaming policy.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited conduct.
• Platform improvement: to analyse usage patterns, diagnose technical issues, and develop new features that improve the experience for players across Bangladesh.
• Customer support: to process and respond to enquiries, complaints, and account-related requests submitted to the cpc88 support team.

cpc88 does not use your personal information to serve third-party advertisements, build advertising profiles, or sell data to data brokers. Promotional communications from cpc88 itself (such as bonus notifications) are sent only to users who have opted in or who hold an active account, and you may unsubscribe at any time by contacting support.

3. Legal Basis for Processing

cpc88 processes personal data on the following legal bases:

• Contractual necessity: processing your name, contact details, and payment information is necessary to operate your account and fulfil the service contract between you and cpc88.
• Legal obligation: identity verification, age checks, transaction records, and anti-money laundering monitoring are required to comply with applicable laws and regulatory requirements.
• Legitimate interests: fraud detection, platform security monitoring, and the analysis of aggregated usage data to improve services are conducted on the basis of cpc88's legitimate business interests, provided those interests do not override your fundamental rights.

4. Sharing Your Information

cpc88 does not sell your personal information. We may share your data with the following categories of third party only where necessary and proportionate:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data necessary to process your deposit or withdrawal. These providers maintain their own privacy policies.
• Identity verification providers: third-party KYC services may receive identity documents and personal details where required to verify your age and identity in compliance with our responsible gaming obligations.
• Technology and hosting partners: infrastructure providers who host and operate the cpc88 platform are bound by contractual data processing agreements and may not use your data for their own purposes.
• Law enforcement and regulators: where required by applicable law or a lawful request from a competent authority, cpc88 may disclose personal data. We will notify affected users where legally permitted to do so.

All third parties with whom cpc88 shares personal data are required to implement appropriate technical and organisational safeguards to protect that data and to use it only for the specified purpose.

5. Payment Data and Financial Privacy

All deposits and withdrawals on cpc88 are processed in Bangladeshi Taka (BDT) through regulated mobile financial service providers. When you initiate a payment via bKash, Nagad, Rocket, or Upay, the transaction is handled directly between your mobile wallet and the payment processor. cpc88 receives only a confirmation of the transaction result (success or failure) and the transaction reference number — we do not receive or store your mobile banking PIN, OTP, or full wallet credentials.

For card payments via Visa and Mastercard, cpc88 uses a PCI-DSS compliant payment gateway. Full card numbers are tokenised by the gateway and are not stored on cpc88 servers. Transaction amounts, dates, and the last four digits of a card number may be retained for reconciliation and fraud prevention purposes.

6. Cookies and Tracking Technologies

cpc88 uses cookies and similar local storage technologies to operate the platform. We use three categories of cookie:

• Strictly necessary cookies: required to maintain your authenticated session, keep you logged in, and enable core platform functions such as deposits and game loading. These cannot be disabled.
• Performance cookies: collect anonymised data about how pages are used, which features are accessed most frequently, and where errors occur. This helps us improve platform performance and stability.
• Functional cookies: remember your preferences such as language selection, to deliver a consistent experience across your sessions.

cpc88 does not use third-party advertising cookies or tracking pixels from ad networks. You may manage browser cookies through your device settings; however, disabling strictly necessary cookies may affect your ability to log in and use the platform.

7. Data Retention

cpc88 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy or to meet applicable legal, regulatory, and financial record-keeping requirements. As a general guide: account data is retained for the duration of the account relationship and for a minimum period thereafter as required by applicable law; transaction records are retained for a minimum of five years from the date of the transaction; support communications are retained for two years from the date of the interaction.

When your personal data is no longer required, cpc88 will securely delete or anonymise it. Where complete deletion is not immediately possible (for example, because data is held in backup archives), the data will be isolated and protected from further use until deletion is feasible.

8. Your Rights Over Your Personal Data

You have the following rights with respect to your personal information held by cpc88. To exercise any of these rights, please contact the cpc88 support team:

• Right of access: you may request a copy of the personal data we hold about you, including what data we have, how it is used, and with whom it has been shared.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right of erasure: subject to legal retention requirements, you may request that we delete your personal data. We will action erasure requests promptly where no overriding legal obligation prevents us from doing so.
• Right to restrict processing: in certain circumstances you may ask us to restrict how we use your data while a request is under review.
• Right to data portability: where processing is based on your consent or on a contract, you may request a structured, machine-readable copy of data you have provided to cpc88.

cpc88 will respond to data rights requests within a reasonable timeframe and no later than 30 days from receipt. If a request is complex or there are multiple requests, we may extend this period by a further 30 days, and will notify you accordingly.

9. Security Measures

cpc88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL/TLS encryption for all data transmissions, access controls that restrict internal staff access to personal data on a need-to-know basis, regular security reviews of platform infrastructure, and monitoring systems to detect and respond to unusual account activity.

While cpc88 takes data security seriously, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for the security of your own device. If you suspect your account has been compromised, please contact cpc88 support immediately.

10. Children and Minors

The cpc88 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on cpc88, please contact our support team immediately at [email protected].

11. Changes to This Privacy Policy

cpc88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the effective date at the top of this Policy and, where appropriate, notify registered users via their account contact details or via a notice on the platform. Your continued use of cpc88 after the effective date of any revision constitutes your acceptance of the updated Policy.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how cpc88 handles your personal information, please contact our support team. We are available 24/7. Email: [email protected] (plain text — not a clickable link). We aim to acknowledge all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6) and to resolve them within 30 days.